May 22, 2020 COVID Response Update:
On May 14, 2020 Premier Doug Ford announced that the restrictions on veterinary services will be lifted as of May 19 2020.
Due to this announcement, we have opened up for annual vaccination appointments starting May 29, 2020. We will be prioritizing vaccinations for animals who were due March - May 2020 until July 6th. If your pet was due between those months please contact us to schedule them in.
If your pet is due for their annual vaccinations from June 2020 onward, you can call and schedule for a date AFTER July 6, 2020. Please understand we will have a large backlog of annual appointments to go through and are trying our best to ensure everyone gets an appointment.
We thank everyone for their continued support and patience during these unprecedented time.
On May 14, 2020 Premier Doug Ford announced that the restrictions on veterinary services will be lifted as of May 19 2020.
Due to this announcement, we have opened up for annual vaccination appointments starting May 29, 2020. We will be prioritizing vaccinations for animals who were due March - May 2020 until July 6th. If your pet was due between those months please contact us to schedule them in.
If your pet is due for their annual vaccinations from June 2020 onward, you can call and schedule for a date AFTER July 6, 2020. Please understand we will have a large backlog of annual appointments to go through and are trying our best to ensure everyone gets an appointment.
We thank everyone for their continued support and patience during these unprecedented time.
Due to the COVID-19 pandemic, we have made the following changes:
- ALL payments are to be made over the phone by Credit or Visa Debit, no cash
- Call when you arrive, we will review next steps at that time
- Try to keep a 2 METER (2 arms length) distance from all persons, both employees and other clients
- We have clearly marked spots for curbside pick up and appointments, please park in the correct spot
- ALL payments are to be made over the phone by Credit or Visa Debit, no cash
- Call when you arrive, we will review next steps at that time
- Try to keep a 2 METER (2 arms length) distance from all persons, both employees and other clients
- We have clearly marked spots for curbside pick up and appointments, please park in the correct spot
If you or someone in your home is feeling unwell, we ask that you send an alternate friend or one of the delivery services to pick up your order or bring your pet in
When you arrive to pick up food or medications:
1. Park in the back parking lot off of Duke St.
2. Call from your vehicle, say who you are and what you are picking up. You will need to pay over the phone with Visa debit or a credit card if you have not paid already
3. Wait in your car until an employee has brought out your purchases and placed on the table set by the back door. Medications will be in bags and will be placed in the box on the table. All purchases will be labelled with the last name listed on the account.
4. Get your purchase from the table once the employee has returned to the building
1. Park in the back parking lot off of Duke St.
2. Call from your vehicle, say who you are and what you are picking up. You will need to pay over the phone with Visa debit or a credit card if you have not paid already
3. Wait in your car until an employee has brought out your purchases and placed on the table set by the back door. Medications will be in bags and will be placed in the box on the table. All purchases will be labelled with the last name listed on the account.
4. Get your purchase from the table once the employee has returned to the building
We are updating all active clients about any service changes via e-newsletter.
If you have not received any of our COVID-19 pandemic related e-newsletters please contact the clinic to ensure we have your current e-mail address.
If you have not received any of our COVID-19 pandemic related e-newsletters please contact the clinic to ensure we have your current e-mail address.
Appointments during the COVID-19 Pandemic
Special Appointment Policy
We will be prioritizing vaccinations for animals who were due March - May 2020. If your pet was due for vaccinations between March 2020 - May 2020 please contact us to schedule them in.
1. Ensure you have spoken to someone from the clinic 1 business day before your appointment
a. Review at that time all protocols, and ask any questions/ concerns you have
b. You will be reminded to park in one of the appointment spots
2. Upon arrival for your appointment park in one of the appointment spots in our parking lot
a. Remain in your car and phone us that you have arrived
b. We will let you know when to proceed to the front door of the clinic
3. One person will allowed to escort your pet into the clinic
a. Please WEAR A FACE MASK the entire time you are in a clinic, we will have limited masks for purchase if needed
b. Use the hand sanitizer provided immediately upon entry to the clinic
4. Payment by credit card or debit is preferred. We are continuing to limit cash transactions
5. You will be escorted back to the parking lot through our back door
We will be prioritizing vaccinations for animals who were due March - May 2020. If your pet was due for vaccinations between March 2020 - May 2020 please contact us to schedule them in.
1. Ensure you have spoken to someone from the clinic 1 business day before your appointment
a. Review at that time all protocols, and ask any questions/ concerns you have
b. You will be reminded to park in one of the appointment spots
2. Upon arrival for your appointment park in one of the appointment spots in our parking lot
a. Remain in your car and phone us that you have arrived
b. We will let you know when to proceed to the front door of the clinic
3. One person will allowed to escort your pet into the clinic
a. Please WEAR A FACE MASK the entire time you are in a clinic, we will have limited masks for purchase if needed
b. Use the hand sanitizer provided immediately upon entry to the clinic
4. Payment by credit card or debit is preferred. We are continuing to limit cash transactions
5. You will be escorted back to the parking lot through our back door
2020 Heartworm Season Changes
Due to the ongoing pandemic, we have postponed our 2020 Heartworm and tick disease testing season.
In an e-newsletter sent to all our clients April 16, 2020 we outlined the changes and steps to getting Heartworm medication for the 2020 season. It explained that until we can start doing the Heartworm and tick disease testing all clients who wish to obtain prescription prevention need to sign a Heartworm waiver. The waiver states that you acknowledge that you have agreed to start the Heartworm prevention medication without doing the blood testing first as per the manufacturer's prescription policy. You can find the waiver on our forms page here.
In an e-newsletter sent to all our clients April 16, 2020 we outlined the changes and steps to getting Heartworm medication for the 2020 season. It explained that until we can start doing the Heartworm and tick disease testing all clients who wish to obtain prescription prevention need to sign a Heartworm waiver. The waiver states that you acknowledge that you have agreed to start the Heartworm prevention medication without doing the blood testing first as per the manufacturer's prescription policy. You can find the waiver on our forms page here.